Customer support
Technical Support
Remote work for US teams, from Egypt.
Help US users fix tech problems step by step, and escalate clearly when needed.
- Skills interview
- 4 tasks, about 7 minutes
- You answer by
- Mostly speaking
- Our pay guidance
- $600–$1,300/month
- For full-time work. The employer sets the final salary.
Free. You need to be 18 or older.
What the work looks like
- Troubleshoot login, network and software issues
- Guide non-technical users patiently
- Document tickets clearly
- Escalate to tier 2 with the right details
What employers look for
Your interview scores each of these from 1 to 10.
- Clear explanations
- Explains simply, without jargon.
- Troubleshooting
- Asks and checks things in a sensible order.
- Technical basics
- Knows common causes and fixes.
- Escalation notes
- Gives tier 2 everything they need.
Your skills interview
These are the real tasks. There are no trick questions: practise them out loud before you start.
1. Introduce yourself
1 minSpeak or type
In two or three sentences, tell us who you are and what kind of technical problems you like solving.
Scores: Clear explanations
2. First steps
2 minSpeak or type
A user says: “I can't connect to the VPN.” What are your first three questions or checks, in order?
Scores: Troubleshooting · Technical basics
3. Explain it simply
2 minSpeak
Explain to a non-technical user how to clear their browser cache, step by step.
Scores: Clear explanations · Technical basics
4. Escalate clearly
2 minSpeak or type
You couldn't fix the VPN problem. Write or say the note you'd send to tier 2 so they can pick it up without asking the user again.
Scores: Escalation notes
Good to know
Do I need experience to apply for Technical Support?
No. The tasks test how you handle the work, not your CV. If you're new, say so in the quick questions: beginners are scored on what they do in the tasks, not on past jobs.
Is it free?
Yes. Candidates never pay Hire Now anything. Employers pay us when they hire.
How is the interview scored?
Each skill is scored from 1 to 10 from your answers, plus your spoken English. 7 means ready for an entry-level role. You see your scores and tips as soon as you finish.
Who pays my salary?
The employer hires you directly and pays you. Hire Now never handles wages.
Ready when you are
A minute to apply, about 7 minutes for the interview, and your results straight away.
Apply for Technical Support