Customer support
Chat & Email Support
Remote work for US teams, from Egypt.
Help US customers over live chat and email with clear, friendly, accurate writing.
- Skills interview
- 4 tasks, about 7 minutes
- You answer by
- Mostly writing
- Our pay guidance
- $400–$800/month
- For full-time work. The employer sets the final salary.
Free. You need to be 18 or older.
What the work looks like
- Answer chats and emails in a help desk
- Use saved replies without sounding robotic
- Follow refund and escalation policies
- Hand clean notes to the next shift
What employers look for
Your interview scores each of these from 1 to 10.
- Clear writing
- Correct, friendly and easy to read.
- Empathy
- Acknowledges the problem before fixing it.
- Handles policy kindly
- Says no when needed and offers an alternative.
- Clear notes
- Summaries a teammate can act on.
Your skills interview
These are the real tasks. There are no trick questions: practise writing your answers before you start.
1. Introduce yourself
1 minType
In two or three sentences, tell us who you are and why written customer support suits you.
Scores: Clear writing
2. Reply to an angry email
2 minType
Type your reply: “You charged me twice for the same order. Fix this now.”
Scores: Empathy · Clear writing
3. Say no kindly
2 minType
A customer asks for a refund 45 days after purchase. The policy is 30 days. Type a kind reply that offers a helpful alternative.
Scores: Handles policy kindly · Clear writing
4. Hand off to the next shift
2 minType
Summarise the double-charge case for the next shift in three short bullet points: what happened, what you did, what's left to do.
Scores: Clear notes · Clear writing
Good to know
Do I need experience to apply for Chat & Email Support?
No. The tasks test how you handle the work, not your CV. If you're new, say so in the quick questions: beginners are scored on what they do in the tasks, not on past jobs.
Is it free?
Yes. Candidates never pay Hire Now anything. Employers pay us when they hire.
How is the interview scored?
Each skill is scored from 1 to 10 from your answers, plus your spoken English. 7 means ready for an entry-level role. You see your scores and tips as soon as you finish.
Who pays my salary?
The employer hires you directly and pays you. Hire Now never handles wages.
Ready when you are
A minute to apply, about 7 minutes for the interview, and your results straight away.
Apply for Chat & Email Support