Hire Now Academy · Library

Get ready for jobs with US teams

Short, practical lessons on what our interviews test and what employers need. Free for everyone. After your interview, a free account opens the Academy, where you practise out loud and get feedback on how you sound.

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Every career

Speak clearly on US callsHow to be easy to understand on the phone with US customers: pace, pauses, stress, filler words, numbers and energy. 5 min read
Structure your answersAnswer first, give one example, then close: a simple structure that makes you sound clear and confident. 4 min read

Sales and calling

Open a cold callThe first ten seconds of a cold call: who you are, why you're calling, and a question that keeps the conversation going. 5 min read
Handle objections politelyAcknowledge, ask, then offer: how to reply to "I'm not interested", "I'm busy" and "How did you get my number?" 5 min read
US calling rules every caller should knowThe basics of calling US consumers: calling hours, identifying yourself, do-not-call requests, recordings and caller ID. 5 min read

Customer support

Calm an upset customerListen, acknowledge, own the next step and confirm: how to turn an angry call into a solved problem. 5 min read
Write clear support repliesChat and email support that customers understand the first time: answer first, numbered steps, one question at a time. 4 min read
Technical support basicsA simple troubleshooting method: understand the problem, check the easy things, change one thing at a time, and explain it plainly. 5 min read