Onboarding a Remote Cold Caller in Week 1: A 5-Day Plan

A common reason remote hires struggle in their first week is that nobody planned it. Here's a simple five-day plan for a new caller, whether you hired them through Hire Now or anywhere else. Adjust the numbers to your business.

Day 1: Access and listening

• A 15-minute welcome call, camera on. Personal, not technical.
• Set up access: CRM, dialer, email, chat, password manager.
• Share some of your best recorded calls. Their only job today: listen, and write down the phrases you use.

Day 2: Script and role-play

• Walk through the script line by line and explain why each step is there.
• Role-play a few calls, with you as the prospect. Record them and review them together.

Day 3: Shadow live calls

• They listen while you or a senior caller makes live dials.
• At the end of the day: a short written note on what surprised them and what they'd do differently.

Day 4: First dials on a low-pressure list

• Start on an old list, not your hottest leads. The goal is comfort, not appointments.
• Listen live to the first few calls and coach by chat message.

Day 5: The real list, with a soft target

• Switch to the real list with a soft daily target you agree together.
• End-of-day debrief: what worked, and what to fix on Monday.

The habit that decides week 2

A 15-minute check-in at the same time every day for the first month catches small problems before they become reasons to quit. And if a Hire Now hire isn't a fit within 14 working days, you get a free replacement: see how the guarantee works.