The 14-Day Replacement Guarantee: What It Covers (and What It Doesn't)

The question every employer asks: "What happens if the hire doesn't work out?" Here's the answer in plain English.

The guarantee

If a hire isn't a fit within 14 working days, we provide a free replacement. Placement fees are non-refundable.

The 14 working days are counted Monday to Friday from the day you confirm the hire.

What's covered

• Communication problems, no-shows, skills that don't match what was presented, attitude problems.
• A candidate who stops showing up after starting.

What isn't covered

• Refunds of the placement fee: we replace, we don't refund.
• Salary disputes, or changes to the job from your side.
• Ending the hire after the 14 working days have passed.
• Misusing a candidate's contact details or hiring them off the platform.

How to use it

Write to us within the 14 working days with a short reason. We'll confirm what to change (hours, experience, English level) and send you a replacement shortlist at no extra fee.

What we ask in return

An honest sentence on why the hire didn't work. It helps us improve the screening for everyone.

The full terms are on the guarantee page.